• Q. What time is check-in/check-out?
    A. Normally check-in is from 15:00 and check-out is at 10:00.
    *Extension of check-out time is available at an additional charge.
    If you would like to spend a relaxing time, please contact the front staff.
  • Q. Is there a curfew?
    A. No. The front desk is open 24 hours a day, so please enjoy the night in Okinawa slowly.
  • Q. Check-in seems to be slow, is it okay?
    A. Please be assured that the front desk is open 24 hours a day. Please contact us if you check in after midnight.

About your luggage

  • Q. Can I leave my luggage before check-in or after check-in before heading to the airport?
    A. Yes, it is possible. Please contact the front staff. However, we cannot keep living things.
  • Q.Can I send my luggage to the hotel?
    A. Yes, it’s okay. Be sure to fill in the following items. If you do not complete the form, you may not be able to receive it.
    [Staying date/Reservation person’s name/contact information]
  • Q. Can I ship luggage?
    A. Yes. We accept prepayment and freight collect through agents that handle Yu-Pack.
    Cardboard is available in large, medium and small sizes, and the price is included in the shipping fee.
    Yamato Transport only accepts cash on delivery.

About facility

  • Q. Do you offer laundry and cleaning services?
    A. We have 2 coin laundry machines on the 4th floor of the hotel.
    Please use the cleaning service at the supermarket, which is a 2-minute walk from the hotel.
  • Q. Can I use the internet in my room?
    A. Hotel Ocean is fully equipped with free Wi-Fi environment. There is no password setting.
    If you do not know how to connect, please contact the front desk.
  • Q. What can I rent?
    A. Items that can be rented out in the room: blankets, mobile phone chargers, power strips, humidifiers, air purifiers, table clocks, wireless LAN devices, ice sets, nail clippers, sewing sets, bottle openers , Wine opener
    Items that can be rented out in front of the front desk: scissors, cutters, etc. *Cubs cannot be rented out in the guest room.
  • Q.Is there a vending machine in the hall?
    A. Yes, we have 1 soft drink and 1 ice cream in the lobby on the 1st floor.
    *Since there is no cigarette vending machine, please use a nearby supermarket (2 minutes walk) or convenience store (2 minutes walk).

About parking lots and rental cars

  • Q.Is there a parking lot?
    A. Yes. There is.
    There is a multi-storey car park, and we will guide you on a first-come-first-served basis. There is a size limit of 1,000 yen per night, 160 cm in height and 170 cm in width. If you are not able to guide the car you are using, please use a nearby coin parking lot. Please come to the left side when using. The staff will guide you.